Terms of Return & Refund Policy
ExpertsCanadaOnline aims to provide high-quality digital products and services. We understand that sometimes returns and refunds are necessary. This policy outlines the terms and conditions for returning digital products or requesting refunds for services in accordance with Canadian consumer protection laws.
Eligibility for Returns & Refunds
Digital products or services may be eligible for return or refund within a specified period if they meet certain conditions, including:
- The product or service does not meet the advertised specifications.
- There are technical issues preventing proper use of the product or service.
- The product or service is significantly different from what was ordered.
- You are unable to access the service due to circumstances beyond your control.
Please note that eligibility may vary depending on the specific product or service. Details will be provided at the time of purchase.
Return & Refund Process
To initiate a return or refund request, you must contact our customer support team within the specified return period. Please provide the following information:
- Your order number and date of purchase.
- A detailed explanation of the reason for the return or refund request.
- Any supporting documentation (e.g., screenshots, error messages).
Our customer support team will review your request and provide instructions on how to proceed.
Refunds and Exchanges
Refunds or exchanges will be issued according to our policy and the condition of the returned items or the nature of the service issue. Refunds will be processed using the original payment method, unless otherwise agreed. Exchanges may be offered for products or services of equal value.
Please allow a reasonable processing time for refunds to be credited to your account.
Shipping Costs (if applicable)
For digital products or services, shipping costs are generally not applicable. However, if physical items are involved (e.g., training materials), you may be responsible for shipping costs associated with returns, unless the return is due to our error.
Limitations
ExpertsCanadaOnline reserves the right to refuse a return or refund if the request does not comply with our policy or if there is evidence of misuse or abuse of the product or service.
Changes to these Terms
We may update these terms periodically to reflect changes in our business practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Please review them regularly for any updates.
Contact Us
If you have any questions or concerns about our terms of return and refund policy, or if you wish to initiate a return or refund request, please contact us at:
Email: [email protected]
Phone: +1 416 103 2393